Terms & Conditions

The Owners

Nick and Gaby Cooper/Isle of Man Lodges

The Hirer


For the purposes of these terms and conditions, the term ‘hirer’ refers to the adult who has elected to have overall responsibility for the property. 
It is their responsibility inform other guests of the terms and conditions set out below and ensure that the property is left as found at the end of a stay.

Inclusions / Exclusions in Tariff


The following are all included in the tariff:


All linen (towels, bath mats, bed linen, tea towels, cleaning cloths), electricity, oil central heating and water. 

Cleaning products, cleaning cloths & kitchen scourers. 

Toilet roll, kitchen roll.

Deposit


A deposit is required to secure the booking. 


Reservations are only confirmed once a deposit is received.


A deposit of £100 per week booked is required.


Reservations for TT or Manx Grand Prix require a 50% deposit at time of booking.


Deposits are non-refundable.


Receipt of any deposit monies constitutes acceptance of all terms and conditions below.

Balance Payment 


Balance payments are required 4 weeks prior to the holiday. Confirmation of receipt will be sent by email.


Non payment of balance monies when due, will constitute cancellation of the holiday and forfeiture of the deposit. 


Housekeeping and Care of Accommodation

We hope that you will find the accommodation perfect on arrival, it is the responsibility of the hirer to inform us of any pre-existing problems or damage to items at the house in the first day or two of your stay.


The hirer must ensure that the property, furniture, fittings and effects are left in the same state of cleanliness, repair and condition as at the commencement of the holiday. The owner will make an additional charge if this is not the case.


The hirer is responsible for all damage and loss during the occupation and is also responsible for paying compensation to the owner for any damage or loss. Missing or damaged items must be replaced like for like. If there is any damage or items missing from the property please let us know before you leave. This enables us to ensure that each property is fully equipped at the beginning of each let.

Where the hirer abuses the property, they will be evicted and will be responsible for making full restitution for the damage.

No compensation for loss of holiday will be paid by the owner. 


We would prefer that furniture isn’t moved, if it is, please put it back.

Whilst every care is taken to provide an accurate description of the property from time to time there may be minor alterations made. The hirer must accept that no refunds are available for minor discrepancies.

It is the owner’s utmost concern that the hirer has a pleasant stay. It is up to the hirer to make any problem known to the owner immediately it becomes apparent so that the owner has an opportunity to correct the situation. Unless this procedure is followed no claim can be accepted. It also must be accepted by the hirer that there are times when professionals cannot immediately be found to rectify a problem. The owner will do their best to rectify problems as soon as is reasonably possible.

Optional End of Stay Cleaning Charge

We offer an end of stay cleaning service at a cost of £15.

Cancellations

If you cancel a holiday you will forfeit the deposit you have paid.

If you need to cancel a holiday once your balance has been paid your monies are non-refundable unless we are able to re-let the property, which we will endeavour to do.  The deposit you have paid is non-refundable.

If you choose to cancel your stay due to postponement or cancellation of events on the island any monies you have paid are non-refundable.

If your ferry or flight is cancelled to the Island you will still be liable for the full cost of accommodation. 

Hire Time

All accommodation is available from 2.00pm on the day of arrival until 10.30am on the day of departure. If you require an earlier check-in please advise the owner who will do their utmost to accommodate your request if at all possible.


We ask that you do leave on time. Please appreciate that we need to get the accommodation ready for the next guests, which takes time to do well. We also need time to carry out routine repairs and maintenance.


The owner will endeavour to make sure the property is available for the dates contracted. In the event that this isn’t possible, in extenuating circumstances such as if fire or damage leave the property unsafe or unusable, or as a result of a Covid-19 related circumstance, the owner will endeavour to find the hirer suitable alternative accommodation. If a suitable replacement property cannot be found the hirer is entitled to a full refund but no further compensation.

Smoking

The accommodation and grounds at the Bishop’s Lodge and Chapel Bay Lodge are all non-smoking. Guests who are found to be smoking in the accommodation will be asked to leave immediately. Under these circumstances all payments are non-refundable.

Pets

Pets are not permitted in the Bishop's Lodge. 

Small dogs are permitted at Chapel Bay Lodge.  A £100 (per dog) dog damages deposit is required when booking. This will be refunded after satisfactory inspection of the Lodge at the end of your stay. 

Please state the breed of your dog when booking - the owners reserve the right to refuse your dog if they feel the breed is too large for the property.  Dogs are not allowed on the furniture, the bed nor in the bath and they must not be left in the Lodge unattended.  Failure to observe these conditions will result in you forfeiting your damages deposit.

Please note any time spent on necessary cleaning (which is addition to our normal cleaning routine) following your stay will result in a deduction from the deposit.