Covid-19/Coronavirus Information, Questions and Answers
For the latest continually updated information please check:https://covid19.gov.im/general-information/latest-updates/
The Isle of Man border closed to visitors on 23rd March 2020 for at least 21 days. Nobody is permitted to enter the island without Government authorisation.
This means that if you were due to stay with us in the next few weeks, and travelling from off the island you are currently impacted. As the situation is dynamic and evolving we are currently dealing with customers who have booked to stay before 12th June. For bookings taking place after this date we are treating these as business as usual, but with added flexibility around payments, if this changes we will let you know.
We have put some questions together to help our guests, please contact us if you have any questions.
For enquiries regarding Chapel Bay Lodge email email@example.com
For enquiries regarding Bishop’s Lodge email firstname.lastname@example.org
Updated 1 April 2020
I am due to travel to the Isle of Man BEFORE 12th June 2020. The Isle of Man Government has put in restrictions stating that visitors are banned from entering the Isle of Man, what will happen to my booking?
In the first instance we ask that you check with your travel insurance as to whether this would be covered. As per the booking terms and conditions we are unable to offer refunds in this situation, but we would endeavour to help as much as we could in terms of offering a change of dates to a later date in 2020 or at any point during 2021 subject to availability. We would encourage you to help our island and its tourism industry by not cancelling, as we don't want you to lose your money and would prefer you to choose new dates.
I am due to travel to the Isle of Man AFTER 12th June 2020. The Isle of Man Government has put in restrictions stating that visitors are banned from entering the Isle of Man, what will happen to my booking?
The Isle of Man border closed to visitors on 23rd March 2020 for at least 21 days. At this time it is business as usual for bookings after 12th June, however we do not expect guests to have to pay their balance payment 30 days before the holiday, as the situation is ongoing and developing. The balance can instead be collected 7 days beforehand in these unusual times. Over the next few weeks if the situation does not improve we are likely to adopt the same flexibility in moving dates as we are currently offering to guests that have booked to stay before 12th June 2020.
We will not make a decision around bookings post 12th June until the end of April unless further Government instruction is received beforehand.
Can I cancel my booking and take a credit note?
If you are due to travel before 12th June 2020, then yes this will be possible. The credit note will be to the value of your holiday and must be used before 31st December 2021.
What happens if I want to cancel because I am worried about catching Coronavirus?
Our normal terms and conditions for cancellations apply so if you choose to cancel:
The deposit for your booking will not be refunded.
If you have paid the balance the balance can be transferred to new dates but the deposit will not be refunded. Please check your position with your travel insurer.
Our booking is after 12 June, will you allow us to change our booking to later in the year?
We are very happy to do this, however in the current situation, you would forfeit the deposit for the original dates you booked. Any balance paid can be transferred to your new dates. A new deposit will be required for your new dates. This position may change depending on further developments.
The TT has been cancelled, what happens to my booking?
At this time we are unable to offer refunds on deposits following the cancellation of the TT, however if Government support for self catering accommodation providers such as ourselves is announced this position may change.
What happens if I need to cancel my holiday because I catch Coronavirus or am advised by a medical practitioner not to travel?
You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavour to help as much as we could by offering a change of dates subject to availability.
What would happen if any guests in the property before me contract the Coronavirus and have to self-isolate in the property, i.e. the property will not be vacated in time for my booking?
We would endeavour to find you alternative accommodation - the booking would transfer to the new property however would be subject to the terms and conditions of the owner of that property.
My balance payment is due but I’m unsure if I want to travel, can I hold off paying this and see what happens?
Until the end of 2020, we are happy for you to hold off making a balance payment until 7 days before the holiday is due to commence.
Can you guarantee the properties have been cleaned appropriately?
We cannot guarantee properties are free from infection, however, all our properties are always cleaned and maintained to a high standard. In addition, we are following the Government’s guidance for cleaning of non-healthcare settings issued specifically for the current situation.