Terms & Conditions

The Owners

Nick and Gaby Cooper/Isle of Man Lodges

The Hirer


For the purposes of these terms and conditions, the term ‘hirer’ refers to the adult who has elected to have overall responsibility for the property. 
It is their responsibility inform other guests of the terms and conditions set out below and ensure that the property is left as found at the end of a stay.

Inclusions / Exclusions in Tariff


The following are all included in the tariff:


All linen (towels, bath mats, bed linen, tea towels, cleaning cloths), electricity, oil central heating and water. 

Cleaning products, cleaning cloths & kitchen scourers. 

Toilet roll, kitchen roll.

Deposit


A deposit is required to secure the booking. 


Reservations are only confirmed once a deposit is received.


A deposit of £100 per week booked is required.


Reservations for TT or Manx Grand Prix require a 50% deposit at time of booking.


Deposits are non-refundable.


Receipt of any deposit monies constitutes acceptance of all terms and conditions below.

Balance Payment 


Balance payments are required 4 weeks prior to the holiday. Confirmation of receipt will be sent by email.


Non payment of balance monies when due, will constitute cancellation of the holiday and forfeiture of the deposit. 


Housekeeping and Care of Accommodation

We hope that you will find the accommodation perfect on arrival, it is the responsibility of the hirer to inform us of any pre-existing problems or damage to items at the house in the first day or two of your stay.


The hirer must ensure that the property, furniture, fittings and effects are left in the same state of cleanliness, repair and condition as at the commencement of the holiday. The owner will make an additional charge if this is not the case.


The hirer is responsible for all damage and loss during the occupation and is also responsible for paying compensation to the owner for any damage or loss. Missing or damaged items must be replaced like for like. If there is any damage or items missing from the property please let us know before you leave. This enables us to ensure that each property is fully equipped at the beginning of each let.

Where the hirer abuses the property, they will be evicted and will be responsible for making full restitution for the damage.

No compensation for loss of holiday will be paid by the owner. 


We would prefer that furniture isn’t moved, if it is, please put it back.

Whilst every care is taken to provide an accurate description of the property from time to time there may be minor alterations made. The hirer must accept that no refunds are available for minor discrepancies.

It is the owner’s utmost concern that the hirer has a pleasant stay. It is up to the hirer to make any problem known to the owner immediately it becomes apparent so that the owner has an opportunity to correct the situation. Unless this procedure is followed no claim can be accepted. It also must be accepted by the hirer that there are times when professionals cannot immediately be found to rectify a problem. The owner will do their best to rectify problems as soon as is reasonably possible.

Optional End of Stay Cleaning Charge

We offer an end of stay cleaning service at a cost of £15.

Cancellations

If you cancel a holiday you will forfeit the deposit you have paid.

If you need to cancel a holiday once your balance has been paid your monies are non-refundable unless we are able to re-let the property, which we will endeavour to do.  The deposit you have paid is non-refundable.

If you choose to cancel your stay due to postponement or cancellation of events on the island any monies you have paid are non-refundable.

If your ferry or flight is cancelled to the Island you will still be liable for the full cost of accommodation. 

For Covid-19 related cancellations, please see Covid-19 terms below.

Hire Time

All accommodation is available from 2.00pm on the day of arrival until 10.30am on the day of departure. If you require an earlier check-in please advise the owner who will do their utmost to accommodate your request if at all possible.


We ask that you do leave on time. Please appreciate that we need to get the accommodation ready for the next guests, which takes time to do well. We also need time to carry out routine repairs and maintenance.


The owner will endeavour to make sure the property is available for the dates contracted. In the event that this isn’t possible, in extenuating circumstances such as if fire or damage leave the property unsafe or unusable, or as a result of a Covid-19 related circumstance, the owner will endeavour to find the hirer suitable alternative accommodation. If a suitable replacement property cannot be found the hirer is entitled to a full refund but no further compensation.

Smoking

The accommodation and grounds at the Bishop’s Lodge and Chapel Bay Lodge are all non-smoking. Guests who are found to be smoking in the accommodation will be asked to leave immediately. Under these circumstances all payments are non-refundable.

Pets

Pets are not permitted in the Bishop's Lodge. 

Small dogs are permitted at Chapel Bay Lodge.  A £100 (per dog) dog damages deposit is required when booking. This will be refunded after satisfactory inspection of the Lodge at the end of your stay. 

Please state the breed of your dog when booking - the owners reserve the right to refuse your dog if they feel the breed is too large for the property.  Dogs are not allowed on the furniture, the bed nor in the bath and they must not be left in the Lodge unattended.  Failure to observe these conditions will result in you forfeiting your damages deposit.

Please note any time spent on necessary cleaning (which is addition to our normal cleaning routine) following your stay will result in a deduction from the deposit.

Covid-19

We request that all guests complete and return the Guest Health Questionnaire prior to arrival.

Guests are responsible for their own actions and are expected to adhere to current local regulations in respect of Covid-19, including any recommended personal hygiene and social distancing during their stay.

Cancellations

We recommend that all guests have adequate travel insurance to cover any Covid-19 eventualities. 

We cannot be responsible for events beyond our control, and our normal terms and conditions will apply in the following instances:

 - cancellation of your stay due to you contracting Covid-19 or being advised to self-isolate
 - cancellation of your stay due to a local lockdown in your area

Isle of Man Covid-19 related lockdown/restrictions

If you have booked a staycation and Isle of Man Government guidance means your booking must be cancelled, you will be entitled to change the dates of your booking or receive a refund. 

If the Isle of Man Government changes its border policy meaning you are no longer able to travel to the island you will be entitled to change the dates of your booking or receive a refund.

If you develop Covid-19 symptoms or test positive for Covid-19 during your stay

You must advise the owners and self-isolate immediately. 

We do not accept responsibility for any Covid-19 related matters which occur during your stay at the Lodge.

If you have to self-isolate in the Lodge we regret that we will have to charge for extended occupancy.  You will also be liable for any additional costs in relation to your self isolation period such as food and medicine deliveries and laundry services. 

Guest contact tracing log 

Please be advised your name, telephone number, email address and date of your stay will be held on our records for the purposes of contact tracing for the minimum time necessary and a maximum period of 4 weeks. 

In the event that they are requested, these details will be passed on to the Isle of Man Contact Tracing Service.  Please see the following Privacy Notice in respect of the COVID-19 111 phone line and Contact Tracing - https://covid19.gov.im/privacy-notice/.

Please click here for additional information and guidance from Isle of Man Lodges regarding Covid-19.

Guest Comments

It is a wonderful flat, beautifully decorated, cosy and comfy and a fabulous location! We were lucky with the weather and each morning we enjoyed our coffee out on the benches across the very quiet ro ...

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